Get in touch

Last updated: 2026-11-03T21:14:50+00:00

Rather than a conversation nobody can later verify, we favour written records, which is why neither a contact form nor a phone number appears here.

Email

[email protected] handles anything concerning this site, whether it is a wording mistake, a dead link, a privacy or cookie query, or an impersonating page.

Account, payment and bonus questions

These belong on the gaming platform's side, not ours. Routine, day-to-day queries move fastest through your account's live chat, but formal complaints and any documents need the platform's own support address instead. Emailing us achieves nothing on the account side, no unlocking, no released withdrawal, no restored bonus, given that we simply cannot reach into accounts from this end.

What to include

• The email address registered on the account, so the case can be found.
• State your time zone alongside the exact date and time.
• Include a screenshot when the problem shows up visually.
• Give the transaction reference whenever a payment is what you are asking about.

With those four items a case can usually be checked straight away. Missing them means the first reply just asks for them, adding another day's delay.

Response times

A fixed number of hours is not something promised on this page. The time of day affects it, and a pledge that cannot survive the graveyard shift is worse than never offering one. The order we reply in matches the order messages come in.

Complaints

When a platform reply fails to sort out your issue, follow up in writing and move it forward via the operator's complaints procedure. Having exhausted that avenue, the licensing authority is next in line, with its details published in the platform's footer.